Developing Business through Client Psychology

AIMS

An interactive session that explores why clients behave the way they do – including a chance to assess your personal style – and consider how to adapt your style to work, communicate and influence clients more effectively.

OBJECTIVES

At the end of the course, you will be able to:

• Understand the Social Styles Behaviour Model
• Recognise and deal with different behaviour styles and preferences
• Explore your own personal profile and how it impacts on your client interactions
• Use your know of style to influence clients and overcome resistance

WHO WILL BENEFIT?

Designed for anyone in a client facing role.

1 day

Full course outline available below