Telephone Techniques for Business

The what, when & how of business calls


Designed to enable participants to project a professional image with every call because nothing has greater impact on how clients perceive your company – its efficiency, service and professionalism – than the way their calls are handled.


At the end of the course, you will be able to:

  • Recognise the importance of the phone to your business
  • Establish a rapport with your caller and gain their trust
  • Project a positive and professional image at all times
  • Use your voice to sound caring, confident and competent


Essential for anyone actively involved in business development and anyone involved in establishing or developing relationships with clients and who must balance the need to enhance profitability with the need to maintain and grow the long-term relationship.

1/2 day

Full course outline available below

Available Dates

Please contact us for course availability