Dealing with Conflict

Don’t fear conflict; embrace it


While you can try and avoid conflict, you cannot escape it.  In fact, conflict in the workplace is unavoidable. As a leader the ability to recognise conflict, understand the nature of conflict, and to be able to bring a swift resolution to conflict is essential for building high performing teams – the inability to do so may well be your downfall. This course is designed to give you the tools and skills to longer fear conflict and instead confidently embrace it


By the end of the course, you will be able to:

  • Understand the nature of conflict and its importance in performance management
  • Recognise the dangers of avoiding conflict
  • Select the most suitable style for each situation
  • Overcome personal barriers to dealing with conflict
  • Use a framework to handle conflict positively


Anyone who avoids conflict.

1 day

Full course outline available below

Available Dates

Please contact us for course availability