Sales Skills for Relationship Managers

A finite and increasingly competitive marketplace necessitates that we intensively cultivate each client’s business – increasing the range of business transacted in order to enhance the profitability of the relationship. Designed to enable delegates with regular client contact to develop the skills and confidence necessary to extend the range of business completed with existing clients, this course adopts a practical and pro-active approach to client relationships.

At the end of this course you will be able to:

  • Recognise cross selling as an essential component to service excellence
  • Spot opportunities more readily and feel confident to pursue them
  • Identify client needs more accurately
  • Present your product/service in a more persuasive manner
  • Secure commitment from your client

Who will benefit?

Designed for client relationship managers, account managers and client liaison officers who need to ensure that every contact with the client is recognised and used as an opportunity to increase the profitability of the relationship. Ideal for anyone in a client-facing role who needs to develop a confident approach in order to extend the range of business transacted with each client.

The content of this programme can be tailored to your requirements for in-company training. More information on Tailored Training.

Course Length: 2 days

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Available Dates:

Tuesday, 6 June, 2017 - 09:00
Wednesday, 7 June, 2017 - 09:00
Guernsey
Thursday, 16 November, 2017 - 09:00
Friday, 17 November, 2017 - 09:00
Jersey