How to Manage Client Relationships

Designed to help participants explore the importance of client focus, this course places particular emphasis on methods for maintaining and developing client relationships to increase profitability and retention, whilst identifying barriers to service excellence and how they can be overcome

At the end of this course you will be able to:-

  • Recognise and understand a range of client behaviours
  • Identify client motivations, needs and concerns
  • Manage, meet and exceed their expectations
  • Build client trust and confidence through pro-active relationship management
  • Add value to the relationship to increase profitability

Who will benefit?

Ideal for client relationship managers, account managers and client liaison officers who want to ensure that every form of contact with the client has a positive result. Also beneficial for anyone in a client-facing role who needs to develop a confident approach in order to retain and grow the client's business.

The content of this programme can be tailored to your requirements for in-company training. More information on Tailored Training or contact us.

Course Length: 2 days

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Available Dates:

Thursday, 14 September, 2017 - 09:00
Friday, 15 September, 2017 - 09:00
Guernsey
Wednesday, 22 November, 2017 - 09:00
Thursday, 23 November, 2017 - 09:00
Jersey