Communication Skills for Business

There is no doubt that effective communication is a major contributory factor in the success of top performing companies and individuals – and that one of the great barriers to effective communication is non-assertive behaviour. Designed to give participants the opportunity to learn and practise effective, assertive communication techniques to handle realistic situations with openness and confidence.

At the end of the course you will be able to:

  • Communicate more effectively in a variety of situations
  • Recognise and deal with different behaviour styles
  • Identify your personal barriers to assertiveness
  • Feel confident in challenging situations

Who will benefit?

Designed for anyone who has to deal with customers on the telephone who would like to refine their technique - also ideal for anyone new to the business environment.

The content of this programme can be tailored to your requirements for in-company training. More information on Tailored Training or contact us.

Course Length: 1 day

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Available Dates:

Thursday, 28 September, 2017 - 09:00
Guernsey
Monday, 4 December, 2017 - 09:00
Jersey