Clients: What Makes Them Tick?

In an increasingly competitive service environment, everyone claims client satisfaction is their top priority. But how can you satisfy clients, if you don’t fully understand their motivations and concerns. This course represents a unique opportunity to explore client psychology – from how they take in information to how they make decisions – and how to use this information to grow your business.

At the end of this course you will be able to:-

  • Understand the MBTI personality dimensions model
  • Recognise and deal with different behaviour styles and preferences
  • Explore your personal style and how it impacts your client interactions
  • Identify and satisfy both tangible and intangible needsof your clients
  • Understand the client decision making process & how to influence it
  • Overcome inertia during the sales process to close more business

Who will benefit?

  • Particularly valuable for anyone in a business development role, and also for those with extensive personal contact with clients who would like to develop more positive and profitable client relationships.
  • Ideal follow-up for those who have already attended our Relationship Selling to HNWIs & Corporate Clients, Managing Private & Corporate Clients or Art of Cross Selling courses.

The content of this programme can be tailored to your requirements for in-company training. More information on Tailored Training or contact us.

Course Length: 1day

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Available Dates:

There are no dates in the calendar for this course.

Please contact us for availability.