Management

Managing Stress

Spending a minimum of 8 hours a day in a working environment, pulled in multiple directions and with an increasingly blurred line between professional and personal – the resulting stress is caused by factors from both working and private lives and also has consequences for both.

This course enables participants to identify their individual stress factors and create strategies to overcome them in order to achieve a healthy work/life balance.

Training Colleagues in the Workplace

Have you ever needed to demonstrate how a task should be tackled? Or inform someone of a new procedure, policy or process? Then you’ve probably worried about whether you were getting your message across, or how well it would be retained.Designed for anyone how needs to impart a knowledge of tasks/processes or duties in the workplace, this intensive one-day workshop will guide you through the process of training one-to-one in the workplace, enabling you to coach others with confidence.

Presentation Skills

The ability and confidence to address a group – e.g. staff, colleagues, clients, Board members etc – is an increasingly essential skill in the modern business world. Designed to enable participants to prepare and deliver effective and professional presentations, this course provides a unique opportunity to practise and refine delivery technique in a supportive environment.

Influencing to Get Results

In the modern workplace, individual success increasingly depends upon the ability to secure the support and co-operation of others in matters over which we often have no direct authority or control. Using the Myers Briggs Type Indicator(MBTI), this course explores the components of influence and persuasion, enabling participants to develop the skills and techniques to exert positive influence to achieve their goals.

Managing Difficult People & Situations

This practical and interactive workshop is designed to help participants increase their personal effectiveness in handling difficult situations at work, particularly when faced with apparently unreasonable behaviour.

Content is tailored to address specific issues raised by participants in respect of people and situations they find personally difficult to handle, to enable them to achieve satisfactory outcomes and build stronger working relationships.

Tackling Performance Issues Promptly

Every manager must face issues with poor/underperformance on occasion. This course provides a practical approach to handling these issues, that will give delegates the confidence to tackle them early and effectively, using appropriate formal and informal processes of support, development and reviews to get performance back on track, and avoid such situations escalating.

Interview & Selection Skills

An extremely valuable and often underrated skill, interviewing has a broad range of applications - disciplinary and performance issues, initial client meetings, investigatory journalism, recruitment etc. This practical course will equip participants with the core skills of interviewing together with together with effective techniques for specialist situations.

Delegation & Feedback

Reluctance to delegate for fear of losing control of the result is an all too common complaint – resulting in workload bottlenecks, diminishing productivity and demotivated staff. Designed to enable participants to delegate with confidence, this course will help you break the cycle before it breaks you, to maximise your results and motivate your team.

Appraisal Skills

The Performance Appraisal is a powerful tool for reviewing, retaining, motivating & developing employees - when used correctly. This course focuses on the skills and techniques necessary to ensure the Appraisal Interview is a constructive two-way meeting.

Staff Motivation & Engagement

Recent research has confirmed that as managers, our ability to engage and enable our teams is the key to long-term productivity and profitability. But how do we know when staff are engaged? And what can we do about it? This intensive one-day workshop explores the engagement factor in practical terms…how to recognise it, and how to harness it and how to tackle disengagement before it becomes entrenched.